Customer Arbitration
Customer arbitration is designed for disputes involving customers and NFA Members, their employees and Associates. Customers should consider filing an arbitration claim if they believe they've lost money because of unfair or improper treatment by an NFA Member.
Notice of Intent
Submitting a Notice of Intent increases the amount of time for customers to consider filing an arbitration claim by temporarily suspending the two-year time requirement. A notice of intent does not obligate you to file a claim. NFA must receive a Notice of Intent within the two-year time limit period in order to extend the time period allowed to file a claim.
Filing a Claim
Customer arbitration is designed for futures-related or forex-related disputes involving customers and NFA Members, their employees and Associates. You should consider filing a claim if you are a customer and you believe you've lost money because of unfair or improper treatment by an NFA Member.
Online Payment System
The Online Payment System allows individuals to pay fees associated with an arbitration case.
Code of Arbitration
Arbitration rules are found in NFA's Rulebook. Customers should familiarize themselves with the following information:
Section 5 - Applies to all customer arbitration cases.
Interpretive Notice 9031 - Lists the standard documents to be exchanged under Section 8 of NFA's Code of Arbitration.
Filing Fees - A detailed table of filing and hearing fees can be found in NFA's Code of Arbitration.
Mediation
As part of NFA's arbitration process, NFA refers every claim to mediation. If both parties agree to engage in mediation, they submit their dispute to a neutral party—the mediator—who works with them to reach a mutually agreeable settlement. The mediator listens objectively to the parties and may suggest solutions that they have not considered on their own. NFA pays for mediation if the parties use the service selected by NFA. Mediation for NFA's cases is provided by:
Joan Protess and Associates
(312) 553-5559
http://www.mediatenow.net/
Contact: Joan Protess
Need additional assistance?
Visit the arbitration assistance page where you will find links to the arbitration resource library, FAQs, and arbitration statistics.